Call Center Representative - Full time - Sterling Heights
Henry Ford Health Detroit, MI
Security verification
Henry Ford Health Detroit, MI
3 days ago
See who Henry Ford Health has hired for this role
Henry Ford Health Detroit, MI
3 days ago
See who Henry Ford Health has hired for this role
Security verification
Save job
Welcome back
Sign in to save Call Center Representative - Full time - Sterling Heights at Henry Ford Health.
- Report this job
General SummaryResponsible for handling multiple outgoing and incoming calls to service multiple offices. Scheduling appointments, verifying insurance information, and maintaining database. Tracking, formatting and reporting progress using MS Excel. Continuously thinking of ways to develop and improve workflow. Ensures timely turnaround of all customer service correspondence. Communicates and corresponds with multiple offices and other internal departments. Researches and resolves any customer service issues.
Principal Duties And Responsibilities
- Identify and contact patients who are due for appointments, and schedule appropriately
- Maintain database, ensuring accuracy of patient information.
- Verify and update insurance information.
- Track and log progress on a daily basis.
- Process and complete online appointment requests.
- Accept, handle or forward incoming calls from 800 line professionally.
- Correspond and communicate with appropriate departments within organization.
- Identify, research, resolve and respond to customer service issues.
- Seeks solutions and communicates with department manager.
- Develops and grows positive working relationship with team and organization.
- Projects a professional image in all service correspondence.
- Maintains organized files and reports any discrepancies to department manager.
- Attends functions/training to gain knowledge of billing/process and vendor product.
- Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position.
- Must live within 30 minutes of OptimEyes location 48313**
Education/Experience Required
- High school diploma or G.E.D.
- Prior administrative/clerical experience in a corporate office preferred.
- Proficient in Microsoft Office and Windows.
- Must be able to demonstrate problem solving skills.
- Must have excellent customer service skills.
- Must display a positive customer service attitude.
- Must be able to be flexible in work hours.
- Must have effective oral and written communications.
- Must have organizational and time management skills that result in high productivit
Certifications/Licensures Required
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
- Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
Physical Demands/Working Conditions
- Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
- Requires walking, hearing, reaching, and the use of hands and fingers.
- Requires the ability to occasionally lift or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- Must be able to work nights and weekends when needed.
Additional Information
- Organization: Community Care Services
- Department: HFO Call Center (800-EYE-CARE)
- Shift: Rotating
- Union Code: Not Applicable
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Other -
Industries
Insurance, Wellness and Fitness Services, and Hospitals and Health Care
Referrals increase your chances of interviewing at Henry Ford Health by 2x
See who you know
Get notified about new Call Center Representative jobs in Detroit, MI.
Sign in to create job alert
Similar jobs
-
Customer Service Representative - Starting at $20/hourly
Customer Service Representative - Starting at $20/hourly
Citi
Tucson, AZ
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
West Palm Beach, FL
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Washington, DC
-
Customer Service Representative, Medicare Pharmacy (Remote)
Customer Service Representative, Medicare Pharmacy (Remote)
Molina Healthcare
United States
-
Customer Service Manager
Customer Service Manager
Dr. Berg Nutritionals, Inc
United States
-
Customer Service Representative
Customer Service Representative
Capgemini
United States
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
San Francisco Bay Area
-
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Flagler Health+
Saint Johns, FL
-
Customer Service Manager
Customer Service Manager
Emile Henry USA
Wilmington, DE
-
Customer Service Representative (Hybrid - 1x weekly on site)
Customer Service Representative (Hybrid - 1x weekly on site)
Boca Raton, FL
-
Entry Level Customer Service Manager
Entry Level Customer Service Manager
Moxie Management
Framingham, MA
-
Customer Service Specialist
Customer Service Specialist
Solomon Page
Dallas, TX
-
Customer Service Manager, Airport Customer Care
Customer Service Manager, Airport Customer Care
American Airlines
Dallas, TX
-
Customer Service Representative, Behavioral Health (Monday-Friday 10:00AM-6:30PM EST)
Customer Service Representative, Behavioral Health (Monday-Friday 10:00AM-6:30PM EST)
CVS Health
Lansing, MI
-
Customer Service Manager
Customer Service Manager
Los Angeles, CA
-
3rd shift, 11pm-7am- Customer Service Representative - Remote
3rd shift, 11pm-7am- Customer Service Representative - Remote
Get.It Recruit - Administrative
St Louis, MO
-
Customer Service Representative
Customer Service Representative
Truly Free
Michigan, United States
-
Customer Service Specialist
Customer Service Specialist
LHH
Overland Park, KS
-
Customer Service Account Specialist
Customer Service Account Specialist
L'Oréal
Dallas, TX
-
Customer Service Manager - Entry Level
Customer Service Manager - Entry Level
Linking Minds
Baton Rouge, LA
-
3rd shift, 11pm-7am- Customer Service Representative - Remote
3rd shift, 11pm-7am- Customer Service Representative - Remote
Get.It Recruit - Administrative
St Louis, MO
-
Customer Service Representative
Customer Service Representative
Booking with Brooke
New York, NY
-
Customer Service Representative
Customer Service Representative
Insight Global
Las Vegas Metropolitan Area
-
Customer Service Representative
Customer Service Representative
Rittal North America LLC
United States
People also viewed
-
Customer Service Representative
Customer Service Representative
Insight Global
United States
-
Customer Service Specialist
Customer Service Specialist
Exela Technologies
Houston, TX
-
Customer Service Representative
Customer Service Representative
RGC Group
Atlanta Metropolitan Area
-
Customer Service Manager
Customer Service Manager
Bradshaw Home
Rancho Cucamonga, CA
-
Customer Service Representative
Customer Service Representative
Associate Staffing
Denver, CO
-
Customer Service Representative
Customer Service Representative
Moxie Management
Worcester, MA
-
Customer Service Representative - Overnight
Customer Service Representative - Overnight
ID Logistics US
Edgerton, KS
-
Customer Service Representative
Customer Service Representative
Spectrum
Vancouver, WA
-
Customer Service Representative - Phones and Chat
Customer Service Representative - Phones and Chat
iPostal1
Birmingham, AL
-
Customer Service Manager, Airport Customer Operations
Customer Service Manager, Airport Customer Operations
American Airlines
Miami Beach, FL
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub